WHAT OUR CUSTOMERS SAY

'RELAXED, CONFIDENT, POLITE - ABOVE ALL PROFESSIONAL '

To Whom it may concern,

The week before last I had taken two days off in order to buy a second hand suv to accommodate my growing family. I had already visited other dealerships and test drove numerous makes and models of car and had encountered many different types of Salesperson. 

On the 28th of November I walked into your show room without an appointment in order to view the range of second hand Kia Sportage 's parked on the forecourt. I was introduced to Matt Gatton who took me on two test drives. I found Matt to be polite and courteous. He had a very relaxed and confident manner in car, which made for a refreshing change. He had quite a good knowledge of the bits of kit and the relevant spec on the vehicles we drove. He was not at all pushy and allowed me to test drive the vehicles how I wanted to drive them. At the point of the sale I again found him to be polite and above all professional. 

The following Monday I picked up the car and was introduced to Chris, who was great with facilitating a smooth purchase, especially when met with my grumpy 2 year old tired daughter. He even helped fix the car seat. 

Before walking into your garage I had already decided  that i was going to purchase a kia sportage at some point. I was not particularly concerned on the colour just that it met certain criterias with regards to milage and warranty. 

I found your sales team to be relaxed and friendly. Matt was superb. I had encountered many different types of salesperson up until that point and had not particularly liked any of them (probably a reflection on me) or found them to be good at knowing the vehicles they were selling. 

We are very happy with our our Kia Sportage. I would like you to pass on my thanks to both Matt and Chris for assisting me with the purchase. I could not recommend them both enough. 

Kind regards and Happy Christmas. 

Tom Booker 

Mr T Booker - Email - FLEET , HAMPSHIRE - 11/12/2017

'Very polite team & incredibly helpful'

Just purchased our second car with WEST END GARAGE. Always a pleasure. 

Very polite team & incredibly helpful, very friendly with no pressure on you at all - full marks to all the team there.

Mr Graham Phillips - Google - 07/12/2017

' Service Team Cannot be Praised Enough'

West End Garage have just had my Kia Rio and the service was quick & efficient.

Service, Health check & cleaned - couldn't ask for better!     10 out of 10.

This is an excellent vehicle which suits my needs.

The whole Service Team cannot be praised enough.

Mr N. Rabin - Hampshire - 30/11/2017

' Excellent Service '

Excellent service alll through. Totally satisfied

Both Andrew MacDonald and Matt fully answered my questions and seemed to have plenty of time to deal with me.
Highly recommended.  10 out of 10

Mr David Hubbard - Kia Feedback on Niro - 27/11/2017

'Whole experience was 1st Class!'

Fantastic staff & experience!

Staff were very knowledgeable, competent and helpful. The whole experience was 1st class!

MRS C. SETTY - Windlesham , Surrey. - 09/11/2017

Outstanding - West End Garage are shining Stars !

Hi

Just wanted to give some feedback on a Kia dealership. My wife & I have used West End Garage for servicing etc for several years now.We consider them to be outstanding in every respect. They are extremely reliable & have real integrity.

I hope that the dealership & their front line staff , mechanics etc get the full praise that they richly deserve. Word of mouth and reputation go along way.

Friends of ours have also purchased new cars from West End Garage on the basis of our recommendation, and they are just as satisfied with their purchase and subsequent customer service.

West End Garage are a shining Star amongst your dealerships.

Best regards

Keith Allden

Mr K. Allden - Kia Customer Service Feedback - 07/11/2017

LOVE OUR NEW CAR !

To Damian & all the team at West End Garage

Thank you so much for helping to sort out our New Kia Sportage. It's a LOVELY DRIVE. The girls love it too.

We will be back to see you again.

Take care

Selina & Malachy

Mrs S. McEntyre - Card - 06/11/2017

Easy & Stress Free

I would happily recommend Will & the team at West End Garage Kia as I found the whole experience easy & stress free due to very helpful and knowledgeable staff.

100% 

Mr Robert Height - Surrey - 01/11/2017

An outstanding blend of friendly, professional service.

I am confident that new customers would enjoy a good welcome and a similar level of service to that which I enjoy.
Smart showroom, good parking, great range of cars and, of course, friendly, professional staff who know what they are talking about!

I bought my first Sorento from West End Garage three years ago and was very impressed by the KIA range, the Showroom, ease of parking and, most especially, the attitude of the sales team. Friendly, welcoming, pleased to see me, keen to do business, but not 'pushy' or 'over zealous'. Significantly they are all great ambassadors for KIA and West End Garage. And, of course, the car itself was fantastic. Great to have the 7 Year Warranty, but I never needed to call on it!

Three years on and the situation is every bit as good - the thoroughly enjoyable experience of buying my second Sorento and I'm absolutely delighted with it. From the day I placed the order I was regularly updated on progress and collection took place on the expected date. Superbly presented in every respect, with all the planned extras fitted.
It really does represent a great team effort at West End Garage, with particular thanks to the guys who clean and valet the vehicles.

Serge Kergoat was the Sales Executive who dealt with my original enquiry and, in my opinion, we got on really well. We consistently found ourselves 'on the same wavelength' which results in a good dialogue. The Sales Manager was also fully aware of the deal and I was, in summary, very well-pleased by the way that I was treated.
An outstanding blend of friendly, professional service.

Charles Stewart - Kia Feedback - 13/10/2017

"no big sell which suited us perfectly"

To Will

A quick Thank You for all your help with purchasing our lovely New Kia.

Your gentle reminders were much appreciated - no big sell which suited us perfectly.

Everything you did for us was gratefully received - & your pub tip was super.

Best wishes

Lizzey & Marc

Mr & Mrs Lenferna de la Motte - Card from Hounslow , Middlessex - 11/10/2017

'Will always recommend West End Garage Kia'

Chris looked after us this time, he is friendly and welcoming - & my New Sporty Picanto GT Line is superb.

I will always recommend West End Garage Kia because they make you feel valued & nothing is too much trouble.

Excellent Service from all involved. 

Mrs G. Ranson - Lightwater, Surrey - 09/10/2017

Always very efficient & helpful

100 % - Highly recommend West End Garage.

Our family have had many cars from West End.

They have always been very efficient & helpful with the changeover.

Mrs Ann Saunders - Woking - Surrey - 08/10/2017

LOVE MY NEW WHEELS- Thanks

Damian

Thanks for ALL your help and advice.

Love my new wheels.

See you soon

Steve

Steve Graham - Lightwater , Surrey - Card - 28/09/2017

I feel the service has been exceptional

Subject: RE: West End Garage - follow up

 

Hi Paul

 

I think I carried out a survey recently…..although I generally don’t!  Other than when I feel service has been exceptional.

 

I think we’re on around our 5th Hardie family Kia currently (although both my Sportage have been leased) not only because the product is good, but also because Kia West End ALWAYS delivers exceptional customer care across the board and I think you should all be very proud of that! 

 

Exceptional customer care is sadly so thin on the ground and seemingly hard to achieve in so much of the service industry nowadays!

 

I could so easily use the new Chiswick Kia just a few mins from work……..but wouldn’t dream of it!

 

A very well done to all of you and thank you

 

Regards

 

Q

Q. Hardie - Chertsey , Surrey - Email - 20/09/2017

'Well trained team who take pride in their work'

FTAO  - SERVICE MANAGER

Good morning Paul,

   

The service I received from yourselves was fantastic - a 10/10

 

The drivers who collected and dropped off my car were polite, friendly and very professional. I think it was Steve who provided me with courtesy calls and he was excellent in his manner and information.

 

You obviously have a very professional and well trained team who take pride in their work. Many thanks to you all.

 

All the best,

 

Greg

G. Lam - Email. Woking- Surrey - 15/09/2017

We wouldn't go anywhere else

Kia Sportage is great value for money.

The team at West End Garage make you feel comfortable the minute you walk through the door. They answered any questions we had immediately & if they say they are gong to call you- then they do.

This is our second car & wouldn't go anywhere else. 

Our son has just ordered his third car from West End & a close friend has one also.

Michael Havermans - Surrey - Kia Sales Feedback - 08/09/2017

'- Nothing was to much trouble'

Will was excellent - nothing was to much trouble & the whole process all the way through was explained.

Both Will & Matt who explained the controls during handover are an asset to West End Garage. 

100%

J. Pearce - Crowthorne , Berkshire - 07/09/2017

ALL STAFF GIVE GREAT SERVICE - 10/10

West End Garage is an excellent company - very professional.

Highly recommended as All staff there give great service.   10 out of 10.

MR DAVE BELL - BRACKNELL - BERKS - 06/09/2017

"Everyone involved was Brilliant"

Very friendly service. Great Communication. Flexible on pick up.

The details of service were explained in dummy form .... I am not technical with cars!

Everyone involved was BRILLIANT.

A. Edwards - Lightwater , Surrey - 06/09/2017

Thank You for Everything

Just a card to say thank you for everything you have done for me since I have been with Kia.

It's been a pleasure being one of your customers & I'll always recommend people to you.


Lee

Lee F. - Feltham - Middlesex - Card - 29/08/2017