WHAT OUR CUSTOMERS SAY

An outstanding blend of friendly, professional service.

I am confident that new customers would enjoy a good welcome and a similar level of service to that which I enjoy.
Smart showroom, good parking, great range of cars and, of course, friendly, professional staff who know what they are talking about!

I bought my first Sorento from West End Garage three years ago and was very impressed by the KIA range, the Showroom, ease of parking and, most especially, the attitude of the sales team. Friendly, welcoming, pleased to see me, keen to do business, but not 'pushy' or 'over zealous'. Significantly they are all great ambassadors for KIA and West End Garage. And, of course, the car itself was fantastic. Great to have the 7 Year Warranty, but I never needed to call on it!

Three years on and the situation is every bit as good - the thoroughly enjoyable experience of buying my second Sorento and I'm absolutely delighted with it. From the day I placed the order I was regularly updated on progress and collection took place on the expected date. Superbly presented in every respect, with all the planned extras fitted.
It really does represent a great team effort at West End Garage, with particular thanks to the guys who clean and valet the vehicles.

Serge Kergoat was the Sales Executive who dealt with my original enquiry and, in my opinion, we got on really well. We consistently found ourselves 'on the same wavelength' which results in a good dialogue. The Sales Manager was also fully aware of the deal and I was, in summary, very well-pleased by the way that I was treated.
An outstanding blend of friendly, professional service.

Charles Stewart - Kia Feedback - 13/10/2017

"no big sell which suited us perfectly"

To Will

A quick Thank You for all your help with purchasing our lovely New Kia.

Your gentle reminders were much appreciated - no big sell which suited us perfectly.

Everything you did for us was gratefully received - & your pub tip was super.

Best wishes

Lizzey & Marc

Mr & Mrs Lenferna de la Motte - Card from Hounslow , Middlessex - 11/10/2017

'Will always recommend West End Garage Kia'

Chris looked after us this time, he is friendly and welcoming - & my New Sporty Picanto GT Line is superb.

I will always recommend West End Garage Kia because they make you feel valued & nothing is too much trouble.

Excellent Service from all involved. 

Mrs G. Ranson - Lightwater, Surrey - 09/10/2017

Always very efficient & helpful

100 % - Highly recommend West End Garage.

Our family have had many cars from West End.

They have always been very efficient & helpful with the changeover.

Mrs Ann Saunders - Woking - Surrey - 08/10/2017

LOVE MY NEW WHEELS- Thanks

Damian

Thanks for ALL your help and advice.

Love my new wheels.

See you soon

Steve

Steve Graham - Lightwater , Surrey - Card - 28/09/2017

I feel the service has been exceptional

Subject: RE: West End Garage - follow up

 

Hi Paul

 

I think I carried out a survey recently…..although I generally don’t!  Other than when I feel service has been exceptional.

 

I think we’re on around our 5th Hardie family Kia currently (although both my Sportage have been leased) not only because the product is good, but also because Kia West End ALWAYS delivers exceptional customer care across the board and I think you should all be very proud of that! 

 

Exceptional customer care is sadly so thin on the ground and seemingly hard to achieve in so much of the service industry nowadays!

 

I could so easily use the new Chiswick Kia just a few mins from work……..but wouldn’t dream of it!

 

A very well done to all of you and thank you

 

Regards

 

Q

Q. Hardie - Chertsey , Surrey - Email - 20/09/2017

'Well trained team who take pride in their work'

FTAO  - SERVICE MANAGER

Good morning Paul,

   

The service I received from yourselves was fantastic - a 10/10

 

The drivers who collected and dropped off my car were polite, friendly and very professional. I think it was Steve who provided me with courtesy calls and he was excellent in his manner and information.

 

You obviously have a very professional and well trained team who take pride in their work. Many thanks to you all.

 

All the best,

 

Greg

G. Lam - Email. Woking- Surrey - 15/09/2017

We wouldn't go anywhere else

Kia Sportage is great value for money.

The team at West End Garage make you feel comfortable the minute you walk through the door. They answered any questions we had immediately & if they say they are gong to call you- then they do.

This is our second car & wouldn't go anywhere else. 

Our son has just ordered his third car from West End & a close friend has one also.

Michael Havermans - Surrey - Kia Sales Feedback - 08/09/2017

'- Nothing was to much trouble'

Will was excellent - nothing was to much trouble & the whole process all the way through was explained.

Both Will & Matt who explained the controls during handover are an asset to West End Garage. 

100%

J. Pearce - Crowthorne , Berkshire - 07/09/2017

ALL STAFF GIVE GREAT SERVICE - 10/10

West End Garage is an excellent company - very professional.

Highly recommended as All staff there give great service.   10 out of 10.

MR DAVE BELL - BRACKNELL - BERKS - 06/09/2017

"Everyone involved was Brilliant"

Very friendly service. Great Communication. Flexible on pick up.

The details of service were explained in dummy form .... I am not technical with cars!

Everyone involved was BRILLIANT.

A. Edwards - Lightwater , Surrey - 06/09/2017

Thank You for Everything

Just a card to say thank you for everything you have done for me since I have been with Kia.

It's been a pleasure being one of your customers & I'll always recommend people to you.


Lee

Lee F. - Feltham - Middlesex - Card - 29/08/2017

Excellent Service As Usual

Hi Paul,

 

Thank you for your email.  We received excellent service as usual and will definitely give you a 10 if we receive a survey from Kia.   We used to take the Sedona to another  Kia dealership as we live in Hampton TW12 but stopped because of their poor customer service.  They behaved as if we were ruining their day just  by bringing the car to them.  As a consequence we started looking for other Kia dealerships and decided to give you a try.

 

From our first experience we have always found West End Garage staff to be friendly and professional. We always feel that the servicing has been done to a very high standard.  As you know the biggest thing for any one taking their car to a garage is whether they feel they can trust them to do the work reliably and not to do any unnecessary work before time. 

My wife and I have always felt we can trust West End Garage and your professional advice, consequently we have recommended you to our friends who have purchased new cars from you.  Please pass my comments and thanks on to the guys with the spanners and the rest of the team.  I hope that their efforts are recognized and appreciated.

 

Keep up the good work, your reputation will be spread by word of mouth.  

If you want to edit this and use as a testimonial please do so.

Regards K.A. Hampton.

 

K. A. - Hampton - Email - 17/08/2017

'never had anything short of fantastic service'

Dear Paul

 

Just a quick note to send thanks to yourself and the whole service department team. I have never had anything short of fantastic service from your team. All work done has been of high quality and customer service is second to none as I'm sure you know, as your staff are all very personable and friendly while remaining highly professional.

I would (and actually have) highly recommend your garage to anyone I know. 

 

Thanks again

 

 


Shannon O'Hare RGN

Shannon O'Hare - Service Feedback Email - 15/08/2017

We will definitely see you again!

Hi Will,

Just a note you say how much we both appreciated your help when we purchased our second Kia. Throughout the whole process we received excellent support, informative and friendliness. You are a credit to West End Garage and your colleagues. We will definitely see you again! 

Many, many thanks, 

John & Su Cope    

John & Su Cope - Card - 04/08/2017

My Super Soul!!

Many thanks to you Will and the 'gang' for securing my super 'Soul'!!

Sure she and I will enjoy a very happy 3 years!

Appreciate your help and speed of response at a tricky time!

Best regards

Lesley Harvey

Lesley Harvey - Card - 04/08/2017

Thank You

To Andrew & Will,

Just like to thank you both for the fantastic service. I felt really welcome and at ease it's been a long time since I found a garage like this, will be recommending you to everyone.

Love the car!

Nigel Cross

Nigel Cross - Card - 03/08/2017

Professional and Courteous

We recently ordered and subsequently collected from you, a Kia Sportage under the Motability Scheme.

 

We would just like to take this opportunity to express our thanks for the professional, courteous and considerate manner in which we were dealt with by your dealership and especially

Will Storer who was attentive, genuinely interested, highly professional and extremely helpful at every stage.  In our opinion he is undoubtedly an asset to your company and deserves much success for the future.

 

Once again thanks & 

 

Kind regards,

 

Tim & Kathy Scott

Tim and Kathy Scott - E-mail - 25/07/2017

Outstanding Garage

Sales people are a delight to deal with. I previously owned a Kia and had excellent service from West End Garage staff. The attention to detail and making customers feel supported and listened to are the key qualities. OUTSTANDING GARAGE

John Cope - Kia Feedback - 20/07/2017

The customer service was second to none

The customer service was second to none. Everyone was very friendly and helpful. All options were discussed in detail and at no time did we feel as if we were taking too much time or asking too many silly questions. When picking up the new car Andy (sales manager) spent time showing all the working of the car thoroughly so that I felt confident in driving away. This is the second Kia which I have purchased from Andy and will always recommend him.

Gillian Yvonne Sharp - Kia Feedback - 17/07/2017