WHAT OUR CUSTOMERS SAY

Thanks for your generous sponsorship

Dear Sir,

On behalf of the fete committee I would like to offer our sincere thanks for your generous sponsorship of our fete last Saturday the 10th June.

We had glorious weather and over1500 people paid us a visit which made our fete one of the most successful in recent years.

May I thank you once again and wish you every success in the future.

Yours sincerely,

Jim Fairman Chair Windlesham Village Fete Committee

Jim Fairman - Letter - 19/06/2017

'One Very Happy Customer.'

I would always recommend WEST END GARAGE because of the time & attention that they devote to their customers.

The team were all extremely helpful in guiding me to the right car for me.

I was not able to get the New Picanto GT as I needed an automatic, however Andy & Chris suggested that they could make a Silver Auto look similar - they did and it looks even better in my opinion.
Damian even helped me find a personalised number plate.

Andy and Chris also came up with some great suggestions to make me one Very Happy Customer.

Well done to all of them!

Mrs M. Goldie - Surrey. UK - 17/06/2017

AMAZING CUSTOMER SERVICE- 100%

Amazing customer service - very friendly staff and a warm atmosphere at WEST END GARAGE KIA.

Chris Gregg was amazing from start to finish. He wasn't pushy & let us make our own decisions. He is a credit to the Dealership.  

100%

MR N. HILLSDON - CAMBERLEY ,SURREY - 13/06/2017

Jason's attributes for one so young were amazing.

I am so pleased with the car that Jason found for me it is exactly what I would have wished for.

Being a 77 year old Handicapped person having my car serviced I had a coffee that Jason Wood arranged for me. I then asked if a Sportage would give me more leg room and a high seat, mine was so low to drop into.

Jason showed me some cars on his PC and then suggested a Venga as it's seats were higher and there was more room. He then showed me this car and I tried it and said much better, a test drive later and I bought it with the old car as an exchange.

I wish to praise Jason on his Diligence, humility and perseverance, he found exactly the right vehicle for me. About to have a hip Operation he chose an automatic Venga with very low mileage. I wish to thank him for possibly the best car for purpose I have ever had in all my years.

His attributes for one so young were amazing and I wish him all the best in his profession. I did meet your MD and I want to congratulate him on employing someone so young, with such a positive attitude.

My car drives like a dream and the wheelchair fits easily into the back of it.  

Yours very appreciatively,

Rik Sandom.

Rik Sandom - E-mail - 13/06/2017

Friendly & Efficient

Just had my second service at West End Garage.The process was simple from beginning to completion.

LTR Score - Explanation

Everyone there is friendly and efficient. Highly recommended.



Christopher Marriage - Bracknell , Berkshire - 10/06/2017

Excellent Customer Journey - Brilliant :-)

I have already recommended West End Garage to a number of family friends and work colleagues. Great value and excellent customer journey.

Chris was friendly helpful and knowledgable and I didn't feel pressured to make a purchase. Nothing was too much trouble.

He was brilliant. Nothing was too much trouble. He didn't rush me and took time to answer my questions and fully explain processes and details. He turned the processes round to enable me to collect my car really quickly to meet my needs and was so pleasant and courteous throughout.

Chris and his manager made me really feel really valued as a customer - the customer experience for me was excellent - second to none.

Mrs Lorraine Collins - Bracknell , Berks - 30/05/2017

'Feel Like a Member of the Family'

We dealt with Andrew on this occasion and like I've said before he makes you feel like an extended member of the family.

I would thoroughly recommend Andrew and the Team to everyone who would listen.

If this had been the first time we had used them , Andrew's professionalism and welcoming manner would have won me over instantly.

We have been using West End Garage for years, Andrew, Damien and the team are always the same- helpful ,  & very knowledgeable about the cars they are selling.

Every time we go there we feel important and almost like part of a family. I really think Andrew should get a medal for his service , also on this occasion we dealt with Damien who is always great.

Have to also mention new team member Serge who was great fun.
                         

I can't rate Andrew , Damien and the Team any higher. they should be 100/10 in my opinion.

Mr Lawrence Pickett - Addlestone , Surrey - 30/05/2017

Best Kia Dealer!

Having had a very poor customer experience visiting my local Kia dealership in Reading my faith was restored by everyone I had contact with at Kia West End (Woking).

Mr Martin - Reading , Berkshire REVOO - 18/05/2017

10/10 - Great Ambassadors for West End Garage

Steve and Trevor (Service)  are great ambassadors for the company along with Andy Simpson (Sales).

Mr Edward Waller - Bracknell , Berkshire - 17/05/2017

Wishing you and the team at West End Garage further success in the future.

Dear Serge,

Just a note to say a big thank you to you for all your kind attention and super service.

We are delighted with our new Sportage GT-Line. It is a joy to drive and so quiet too! Wishing you and the team at West End Garage further success in the future. 

from Paul and Marian Bendle  

Paul and Marian Bendle - Card - 13/05/2017

"Whole Atmosphere is Friendly & Welcoming"

West End Garage Kia 100% Recommended -

Serge Kergoat made us feel special and was friendly and attentive, without being at all pressurising.

They let us test drive the car for over half an hour and answered all our questions . Andy Simpson the Sales Manager was also very helpful and the whole atmosphere at the dealership is friendly and welcoming.

I have had my previous cars MOT's done there and always found the service department efficient and helpful. In short they go that extra mile which, makes all the difference.!

Mr Paul Bendle - Surrey - 11/05/2017

You've all been just wonderful!

Dear Will,

Thank you for all your help, humour, guidance and support to get us to today! Who knew getting a new car could be such an emotional rollercoaster! For a day or two, I really thought my cover as international spy was blown... and I really didn't exist!!

Would you also thank Alex, Jack and Bossman Andy. You've all been just wonderful.

Thank you for putting up with frantic stressy phone calls and for making us laugh out loud!

Now please don't watch as I drive the car away (Although even I can't stall an auto.... can I??) Definitely turning left!!

Sue & Christian

Sue & Christian - Card - 10/05/2017

Good friendly Old Fashioned Service at it's Best !

Good friendly old fashioned service at it's best!

Normally it is hard to find service you can rely on - not at West End Garage.

All the team deserves praise.

Mr D Lyons - Bisley , Surrey - 08/05/2017

Friendly & Patient - Big Thank You!

Flexible on appointment dates. Car ready on time and returned super clean!

Nice waiting area for me to wait with my three year old, all staff were very friendly and helpful, with clean facilities.

It's a really friendly/approachable place. Also it's been there for years run by the same family so that is a massive bonus. I can't comment on price as we have a service plan.


I don't have names of the people who looked after me - but I had failed to book a "waiting" appointment & I had my three year old with me with no way to leave for hours and return...staff were so helpful finding me a waiting slot. We were able to go the park across the road then wait on site once we got back. As I said all staff were so friendly and patient with me and my ever so slightly bored child!!!

Big Thank You!  -  Makes such a difference to your day when people are friendly.

Sarah Clift - Bisley, Surrey - 17/04/2017

WHOLE TEAM ARE EFFICIENT & FRIENDLY



10 out of 10 -  I recommend West End Garage as it is the best dealer in the area.

The whole team are very efficient and friendly.

MR DENNIS A. MARTIN - West End, Woking , Surrey - 07/04/2017

Love the attitude & personality of the staff

I have already recommended some friends who have also purchased Kia cars as I feel the attitude and personality of the staff at West End Garage , plus the benefit of Kia 7 year warranty is responsible for this success.

Based on my previous experience with West End Garage and my satisfaction with my current Rio Domino I returned to them to discuss the purchase of a new car. As previously (seven years ago) all the staff were most helpful.


It was so nice to be able to discuss details with the same person as last time! The trade-in price offered was accepted, as were the incentives to purchase. 


Particularly helpful was Andy's handling of the transfer of my personalised number plate and his help in transferring my insurance to the new car, retaining this number! Another member of the team showed me the controls, programmed my favourite radio stations (far too complicated for me) and it was great to know that this young person is to be promoted to the sales team. I have been very happy to recommend the Garage to friends, who subsequently also made purchases!

Team members who provided a great experience -

There are a number of people who have made my experiences really good:  three people on the Sales Team: Andy Simpson, Serge and Jack. All said "call or come in anytime, if you need to" Also, on the service side with my previous KIA Trevor, reception desk.

Mrs Joy Baylis - Camberley, Surrey - 02/04/2017

'Almost 50 years as a customer - excellent Service!'

West End Garage provided the efficient service I have come to expect from them after almost 50 years as a customer for various services, including numerous car purchases.

The vehicle valeting, and hot chocolate while I waited, are excellent PR touches.

Damian and Brendan and their team always provide an excellent service.

Mr John Saunders - Woking , Surrey - 22/03/2017

"patient and very honest when answering questions"

Chris Gregg is very friendly and not pushy. 

Great personal service, very easy to talk to, while being patient and very honest when answering questions.

Ms A. WAY - Ascot , Berkshire - 21/03/2017

'Extremely impressed & thankful'

Hi Andrew , Jason ,

Just a note to say a massive Thank You for all your help with mum's recently purchased Kia Soul!   

She loves the car and has been taking up any excuse to drive it since she's had it!  We were extremely impressed and thankful for the advice and very generous offer that you were able to give. 

Jason was incredibly friendly, informative & at no point did he make any assumptions. In each of the 3 visits to West End Garage , Mum experienced the 'Power To Surprise" and I've never known her be so excited as she was at the unveil of her car at the weekend - where once again you were one step ahead!

Throughout the whole process she was made to feel like a VIP !  I cannot commend Jason's professionalism and enthusiasm for the brand highly enough!

You certainly do KIA proud!

Thanks again for all your help

Kind regards
Lizzie


Lizzie Williams - e-mail - 15/03/2017

"Chris was excellent & is an asset to the Company"

I would recommend West End Garage most definitely.

We had been to another Kia branch prior to that & there was no contest - we were going to buy at West End. The other branch seemed disinterested & lacked personality.

Chris Gregg was excellent, personable & very patient with me while deciding what I should do. Chris is an asset to the Company. 

Lindy Fenner - Camberley , Surrey - 14/03/2017