LETTER OF THE MONTH

Added: 14 June 2016

Subject: RE16 Kia Sportage - Feedback for Excellent Customer Service

 

To the Sales Manager, Andy Simpson

 

I am writing this email to provide

feedback for excellent customer service we received from your Sales Executive Chris Gregg. He was fantastic throughout the whole process and now we are enjoying nice smooth drives with the new car.

 

Chris demonstrated open and honest communication skills. He explained and answered our questions which made it easier for us to make informed decisions. Most importantly, he treated us fairly in a non-judgemental way.

 

The drive away fuel gesture was a surprise too. Thank you.

 

Lastly, we are extremely grateful to Chris for all his help. Many thanks to you too for stepping in when Chris was off-sick.

 

Kind regards

 

Vimbai Matemba