I am confident that new customers would enjoy a good welcome and a similar level of service to that which I enjoy.
Smart showroom, good parking, great range of cars and, of course, friendly, professional staff who know what they are talking about!
I bought my first Sorento from West End Garage three years ago and was very impressed by the KIA range, the Showroom, ease of parking and, most especially, the attitude of the sales team. Friendly, welcoming, pleased to see me, keen to do business, but not 'pushy' or 'over zealous'. Significantly they are all great ambassadors for KIA and West End Garage. And, of course, the car itself was fantastic. Great to have the 7 Year Warranty, but I never needed to call on it!
Three years on and the situation is every bit as good - the thoroughly enjoyable experience of buying my second Sorento and I'm absolutely delighted with it. From the day I placed the order I was regularly updated on progress and collection took place on the expected date. Superbly presented in every respect, with all the planned extras fitted.
It really does represent a great team effort at West End Garage, with particular thanks to the guys who clean and valet the vehicles.
Serge Kergoat was the Sales Executive who dealt with my original enquiry and, in my opinion, we got on really well. We consistently found ourselves 'on the same wavelength' which results in a good dialogue. The Sales Manager was also fully aware of the deal and I was, in summary, very well-pleased by the way that I was treated.
An outstanding blend of friendly, professional service.
To Will
A quick Thank You for all your help with purchasing our lovely New Kia.
Your gentle reminders were much appreciated - no big sell which suited us perfectly.
Everything you did for us was gratefully received - & your pub tip was super.
Best wishes
Lizzey & Marc
Chris looked after us this time, he is friendly and welcoming - & my New Sporty Picanto GT Line is superb.
I will always recommend West End Garage Kia because they make you feel valued & nothing is too much trouble.
Excellent Service from all involved.
100 % - Highly recommend West End Garage.
Our family have had many cars from West End.
They have always been very efficient & helpful with the changeover.
Damian
Thanks for ALL your help and advice.
Love my new wheels.
See you soon
Steve
Subject: RE: West
End Garage - follow up
Hi Paul
I think I carried out a survey
recently…..although I generally don’t! Other than when I feel service has
been exceptional.
I think we’re on around our 5th
Hardie family Kia currently (although both my Sportage have been leased) not only because the product is good, but also because Kia
West End ALWAYS delivers exceptional customer care across the board and I think
you should all be very proud of that!
Exceptional customer care is
sadly so thin on the ground and seemingly hard to achieve in so much of the
service industry nowadays!
I could so easily use the new
Chiswick Kia just a few mins from work……..but wouldn’t dream of it!
A very well done to all of you
and thank you
Regards
Q
FTAO - SERVICE MANAGER
Good morning Paul,
The service I received from yourselves was fantastic - a
10/10
The drivers who collected and dropped off my car were
polite, friendly and very professional. I think it was Steve who provided me
with courtesy calls and he was excellent in his manner and information.
You obviously have a very professional and well trained team
who take pride in their work. Many thanks to you all.
All the best,
Greg
Kia Sportage is great value for money.
The team at West End Garage make you feel comfortable the minute you walk through the door. They answered any questions we had immediately & if they say they are gong to call you- then they do.
This is our second car & wouldn't go anywhere else.
Our son has just ordered his third car from West End & a close friend has one also.
Will was excellent - nothing was to much trouble & the whole process all the way through was explained.
Both Will & Matt who explained the controls during handover are an asset to West End Garage.
100%
West End Garage is an excellent company - very professional.
Highly recommended as All staff there give great service. 10 out of 10.