Subject: RE: West
End Garage - follow up
Hi Paul
I think I carried out a survey
recently…..although I generally don’t! Other than when I feel service has
been exceptional.
I think we’re on around our 5th
Hardie family Kia currently (although both my Sportage have been leased) not only because the product is good, but also because Kia
West End ALWAYS delivers exceptional customer care across the board and I think
you should all be very proud of that!
Exceptional customer care is
sadly so thin on the ground and seemingly hard to achieve in so much of the
service industry nowadays!
I could so easily use the new
Chiswick Kia just a few mins from work……..but wouldn’t dream of it!
A very well done to all of you
and thank you
Regards
Q
FTAO - SERVICE MANAGER
Good morning Paul,
The service I received from yourselves was fantastic - a
10/10
The drivers who collected and dropped off my car were
polite, friendly and very professional. I think it was Steve who provided me
with courtesy calls and he was excellent in his manner and information.
You obviously have a very professional and well trained team
who take pride in their work. Many thanks to you all.
All the best,
Greg
Kia Sportage is great value for money.
The team at West End Garage make you feel comfortable the minute you walk through the door. They answered any questions we had immediately & if they say they are gong to call you- then they do.
This is our second car & wouldn't go anywhere else.
Our son has just ordered his third car from West End & a close friend has one also.
Will was excellent - nothing was to much trouble & the whole process all the way through was explained.
Both Will & Matt who explained the controls during handover are an asset to West End Garage.
100%
West End Garage is an excellent company - very professional.
Highly recommended as All staff there give great service. 10 out of 10.
Very friendly service. Great Communication. Flexible on pick up.
The details of service were explained in dummy form .... I am not technical with cars!
Everyone involved was BRILLIANT.
Just a card to say thank you for everything you have done for me since I have been with Kia.
It's been a pleasure being one of your customers & I'll always recommend people to you.
Lee
Hi Paul,
Thank you
for your email. We received excellent service as usual and will
definitely give you a 10 if we receive a survey from Kia. We used
to take the Sedona to another Kia dealership as we live in Hampton TW12
but stopped because of their poor customer service. They behaved as if we
were ruining their day just by bringing the car to them. As a
consequence we started looking for other Kia dealerships and decided to give
you a try.
From our
first experience we have always found West End Garage staff to be friendly and
professional. We always feel that the servicing has been done to a very high
standard. As you know the biggest thing for any one taking their car to a
garage is whether they feel they can trust them to do the work reliably and not
to do any unnecessary work before time.
My wife and I have always felt we
can trust West End Garage and your professional advice, consequently we have
recommended you to our friends who have purchased new cars from you.
Please pass my comments and thanks on to the guys with the spanners and
the rest of the team. I hope that their efforts are recognized and
appreciated.
Keep up the
good work, your reputation will be spread by word of mouth.
If you want
to edit this and use as a testimonial please do so.
Regards K.A. Hampton.
Dear Paul
Just a quick note to send thanks to yourself and the whole
service department team. I have never had anything short of fantastic service
from your team. All work done has been of high quality and customer service is
second to none as I'm sure you know, as your staff are all very personable and
friendly while remaining highly professional.
I would (and actually have)
highly recommend your garage to anyone I know.
Thanks again
Shannon O'Hare RGN
Hi Will,
Just a note you say how much we both appreciated your help when we purchased our second Kia. Throughout the whole process we received excellent support, informative and friendliness. You are a credit to West End Garage and your colleagues. We will definitely see you again!
Many, many thanks,
John & Su Cope