Dear Mr ' Mac '
Just a short note to thank you so much for the way I was dealt with, on arriving at West End Garage to collect my 'new' Nissan Qashqai.
The service was superb. I can't fault a single thing. Not that I would. I was greeted as an old friend, and treated like a special guest.
Everything had been completed by Serge (The Ultimate Salesman). All I had to do was sign one form. The car itself had been fully serviced & tested. An even bigger bonus was that it had been taxed for a year. Another nice touch , was the trouble had been taken to acquire Qashqai foot mats.
One thing for sure was, no doubt you yourself had been keeping an eye on events of the sale.
For that Mac I can't thank you enough. Thank you once again for all you have done for me.
It was really very much appreciated.
Take good care, and I look forward to seeing you again in the future.
Just collected my new car.
Jason Wood was fantastic at answering all my queries.
One of the best customer experiences of all time!
Thank you Jason
Friendly staff - Adequate customer parking - Bright airy showroom - Had a test drive without having to book one !
I have just
returned from picking up my new Sportage and would like, through yourself, to
pass on my thanks to Chris Gregg.
Right from the
initial introduction through the whole sales phase, test drive etc
Chris was incredibly patient, courteous & engaging. He was at no
point 'pushy' or 'patronising', faults I have encountered in the past when
buying cars (not from you garage I may add). He really did go the
extra mile to secure the purchase of the car by arranging the finance, which I
am extremely grateful for. He has made the whole process an absolute joy and I
am one extremely happy customer, not only with my car but with the whole
experience from start to finish. I will certainly have no hesitation in
recommending your dealership, in fact one of my neighbours is also a new
customer of yours!
I would also
like to thank Jack Watkins, who was an absolute delight. As the first
point of contact when entering the showroom, he is incredibly polite and
professional. He was extremely knowledgeable and patient when showing me round
my new car and even took the trouble in setting up my phone etc, which I
thought was a lovely touch.
Both Chris and
Jack are assets to your dealership.
'I just wanted to let you know that all your staff are excellent.
It does not matter who looks after me - they are all very knowledgeable, friendly and welcoming. It does not matter whether I am in for servicing or ordering a new car.
Everyone is very relaxed and not pushy like in some other garages I have been to in the past.
Please pass on my particular thanks to Jason Wood - he is a very helpful and pleasant young man.'
I like good service and believe that it is not the norm so if I receive it then I tell friends and family as a way of saying 'Thank You'.
The staff were friendly and helpful, everything that I asked for was delivered and in the time agreed.
There were no delays and no problems to deal with.
Andy at West End Garage stood out for me, clearly been selling cars for a while, knew his product and made me feel at ease. Jason was the person who did the test drive, paperwork etc and he was receptive to my requests. He is still young though and showed his naivety in some of the ways he spoke to me. All very willing to help.
My Kia has just had it's 3rd service.
Brendon is always extremely helpful and polite and knows what he's talking about, I have recommended west end to all my friends.
Andy is the most helpful kind caring sales man you would ever meet and can't do enough for you even after the sale. Great team.
Dear Serge & Jack
Just to say how pleased we are with the car and the service you gave us. Everything is perfect & the car runs like a dream.
The service from your garage is second to none.
Ivor & Margie
Professional, friendly educated service.
Right from stepping into the showroom the staff were extremely helpful demonstrated excellent product knowledge and the whole process from start to finish ran smoothly and we were always kept informed of the progress of our order.
The service is always friendly, professional and of a very high standard.
This is the third car we have bought from the dealership ( 2 Kia's) Andy Simpson and Andrew have always given us excellent friendly service and made us feel like valued customers and are always on hand for any advice we have required.
A pleasure to deal with West End Garage.
I have already recommended West End Garage to anyone and everyone who has enquired about the Kia Sportage.
It is a remarkable product.
Friendly helpful concerned attention from all the sales staff.
The sales team at West End Garage led by Andy were so helpful it would be difficult to single out a member who gave outstanding service. However good management cascades down, so Andy's cheerful, helpful, friendly and I believe genuine concern made a huge difference.